Refund and Returns Policy

Indohobby.Co

Indohobby(Pille Nutritionals Private Limited)

If items are received damaged by the customer, they must inform us with a photo within 7 days of receipt via WhatsApp or email. Replacement is void if items are used, parts/accessories missing, damage due to improper handling, tampering or modification. Items must be unused and in original condition with tags and packaging intact.

Money-back guarantee

If our promises are not met, we offer a 100% Money Back Guarantee. You can cancel your order until dispatch, and request a refund if your order is not delivered within 10 days or if there are problems with the product. We guarantee to resolve any complaints within 10 days.

Shipping Policy

For prepaid orders, delivery is instant. Cash on delivery takes 3-5 days. We’ll notify you on your registered email and mobile number. We try to process orders quickly.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. after communicating with you, We will arrange return shipment for you with our courier partner, Customer no need to pay shipping charges.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, send us an email at [email protected]. after communicating with you, We will arrange return shipment for you with our courier partner, Customer no need to pay shipping charges.

For Self Shipment; you should mail your product to: Pille Nutritionals Private Limited. 9 James Hickey Sarani, Dalhousie. Kolkata 700069, West Bengal, India. .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are REFUNDABLE. If you receive a refund, the cost of return shipping will NOT be deducted from your refund. FULL AMOUNT WILL BE REFUNDED.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.